Privacy Policy
Last updated: January 2024
Everything Sourdough ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, shipping address, phone number, and payment information when you make a purchase.
- Account Information: Username and password if you create an account with us.
- Communication: Information you provide when contacting us, including email correspondence and customer service interactions.
- Preferences: Your product preferences, wishlist items, and newsletter subscription status.
Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- Device information (browser type, operating system, device type)
- IP address and approximate location
- Pages visited and time spent on our website
- Referring website or link that brought you to us
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your questions and requests
- Send marketing communications (with your consent)
- Improve our website and product offerings
- Detect and prevent fraud
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Companies that help us operate our business, including shipping carriers, payment processors, and email service providers.
- Legal Requirements: When required by law or to protect our rights and safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption for data transmission and secure storage of payment information through PCI-compliant payment processors.
Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser, though some features of our website may not function properly without them.
Your Rights
Under Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
Marketing Communications
With your consent, we may send you emails about new products, special offers, and baking tips. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: hello@everythingsourdough.com.au
- Phone: +61 4 1234 5678
- Address: Victoria, Australia
Have questions about our privacy practices?
Contact Us